Frequently Asked Questions (FAQ)
Are all Vhinnyshya Batik products made of authentic silk?
Yes, we only use high-quality premium silk to ensure luxury and comfort in every piece of our collection.
How should I care for my silk batik?
We highly recommend dry cleaning or gentle hand washing with a special batik soap (lerak). Avoid wringing and do not dry under direct sunlight.
Where is your physical store located?
You can visit our gallery at Royal Plaza Surabaya, Ground Floor, C3-47 to see our collection in person.
How long does shipping take?
Orders are processed within 1-2 business days. Estimated delivery to your address is usually 2-5 business days depending on your location and the chosen courier.
What are the available payment methods?
We provide various instant and secure payment methods via our official payment gateway:
- Virtual Account (VA): Mandiri, BCA, BNI, BRI, and other major banks.
- E-Wallet: QRIS (Gopay, OVO, Dana, LinkAja).
- Credit/Debit Card: Visa and Mastercard.
Do I need to confirm my payment manually?
No, our system is fully integrated. Once your payment is successful, your order status will update automatically, and you will receive an email notification.